Effective Date: August 29, 2026
This Shipping Policy is officially issued by Electrónica Steren S.A. de C.V., the operator of the e-commerce platform www.sterenelectronics.com, a brand specializing in premium desktop aromatherapy lamps, smart essential oil diffusers, flameless LED candle lights and home fragrance products. This policy outlines all clear, transparent shipping terms, delivery timelines, fee rules and after-shipping arrangements to help every one of our 54k+ happy clients get full clarity on the order fulfillment process before completing their checkout. All shipping operations are aligned with our core service principles of guaranteed timely delivery, order tracking accessibility and 97.3% client satisfaction we have maintained across 6+ years of industry operation.
1. Order Processing Timeline
All successfully submitted orders on our platform will enter the standard processing workflow within 24 working hours after your payment is confirmed. Our dedicated warehouse team will strictly inspect every ordered product before packaging: we run a full functional test for each aromatherapy diffuser and flameless candle light, check the completeness of all included accessories and add the corresponding natural essential oil sample for applicable product lines, to make sure your new item arrives in perfect working condition.
For orders submitted on non-working days such as weekends or official public holidays in Mexico, the processing will start on the next following business day. Once the processing is finished, you will receive an automated confirmation email sent to your registered account email address, which includes your unique order number, detailed order breakdown and the link to track your real-time delivery status at any time.
2. Shipping Zones & Delivery Timelines
We offer tiered shipping services covering three major service zones, with estimated delivery windows calculated from the date your order leaves our official warehouse:
- Domestic Mexico Orders: For all delivery addresses located within Mexico, we cooperate with top local logistics partners to offer two shipping options. The standard ground shipping takes 3 to 5 business days to arrive, while the expedited courier shipping can get your order delivered within 1 to 2 business days, suitable for users who look forward to setting up their new desktop scent lamp as soon as possible.
- North America Regional Orders: For delivery addresses in the United States and Canada, the regular air shipping service takes 7 to 10 business days, while the priority air shipping option arrives within 4 to 6 business days.
- Rest of World International Orders: For other global regions outside North America, our standard international shipping delivers the parcel within 14 to 21 business days. Please note that occasional customs inspection delays in your destination country that are out of our control may extend the delivery window slightly.
All our packages are well cushioned with shockproof packing materials, to avoid any possible damage during long distance transit, even for our delicate glass and ceramic aroma lamp product lines.
3. Shipping Fee Rules
We apply a transparent, tiered shipping fee structure for all orders with no hidden extra charges:
- All domestic Mexico orders with a total value over €45 qualify for free standard ground shipping automatically. For domestic orders under this threshold, the standard shipping fee is a flat rate of €3.5, and the expedited shipping fee is a flat rate of €7.
- For North America regional orders, standard air shipping costs a flat rate of €8, while priority air shipping costs €15. All orders over €90 enjoy free standard air shipping.
- For global international orders, the shipping fee is calculated based on your destination country and the total weight of your ordered products, which will be automatically displayed clearly on your checkout page before you confirm the payment.
Please note that for international deliveries, customers are responsible for checking and complying with all local import regulations in their destination country, and any applicable customs duties or import fees imposed by local authorities will be borne by the recipient, which is not included in our listed product prices and shipping fees.
4. Shipment Tracking & Delivery Related Issues
Once your order is dispatched from our warehouse, you will receive a dedicated tracking number via email. You can enter this tracking number on our website tracking page at any time, to check the real-time location of your parcel and the latest delivery update. If your tracking status shows the parcel is marked as delivered but you have not received your package, please contact our support team within 7 working days after the marked delivery date, we will work with the logistics provider to launch an official investigation immediately.
If your parcel unfortunately gets lost during transit, we will arrange a full free re-shipment of your ordered products, or offer you equivalent store credit that you can use for any future purchases on our platform. We will never ask you to return the purchased product for any shipping compensation requests under normal delivery conditions.
5. Contact Information
If you have any questions about shipping timelines, fee rules, tracking inquiries or any other delivery related concerns, you can reach our customer support team through the following official channels:
- Company Name: Electrónica Steren S.A. de C.V.
- Official Website: www.sterenelectronics.com
- Contact Email: kexino@sterenelectronics.com
- Physical Address: Biólogo Maximino Martínez No. 3408, Col. San Salvador Xochimanca, Azcapotzalco, C.P. 02870, Ciudad de México, México
- Contact Phone: +52 (55) 5354 2200