Effective Date: August 29, 2026
These Terms of Service are legally binding agreements established between you, the platform user, and Electrónica Steren S.A. de C.V., the registered operator of the e-commerce website www.sterenelectronics.com. By accessing, browsing, creating an account, placing orders, or using any functions and services provided on our website, you fully acknowledge that you have read, understood, and agreed to be bound by all terms and conditions outlined in this document. Our platform specializes in premium desktop aromatherapy lamps, smart essential oil diffusers, flameless LED candle lights and a full range of home fragrance products, built on our core values of thoughtful compact design, non-intrusive soft glow, consistent aroma quality, and real respect for your quiet relaxation time. If you do not agree with any clause in these Terms of Service, please immediately cease all use of our platform services.
1. Platform Eligibility & User Account Rules
To use the full functions of www.sterenelectronics.com, you must be at least 18 years of age, or reach the legal age of majority in your residential jurisdiction to form a binding legal contract. If you are under 18 years old, you may only use our services under the full supervision and explicit consent of a parent or legal guardian, who will be held fully responsible for all your activities conducted on our platform.
When you create a user account on our website, you are required to provide accurate, complete and up-to-date personal information, including your valid full name, active email address, usable contact phone number and correct shipping address. You are fully responsible for maintaining the security and confidentiality of your account login credentials, and all activities that occur under your account shall be deemed as authorized actions taken by yourself. You agree to immediately notify us via our official contact channels if you discover any unauthorized use of your account, or any other security breach on our platform. Our team will not be liable for any loss or damage arising from your failure to comply with this account security obligation. We reserve the right to refuse service, terminate accounts, remove or edit content at our sole discretion if we identify that users provide false information, or conduct activities that violate these Terms of Service.
2. Product Information & Pricing Accuracy
All product listings displayed on www.sterenelectronics.com, including our latest aroma lamp releases, popular scent lamp picks, flameless LED candle collections and related accessories, are designed to present the most accurate product features, specifications, appearance descriptions and real product photos. We have 6+ years of industry experience and maintain a 97.3% client satisfaction rate across our 54k+ happy clients, and we make every reasonable effort to ensure all information posted on our platform is free of errors.
However, occasional unintended situations may occur, such as cases where the product description, pricing information, shipping arrangement or availability status is marked incorrectly due to system technical glitches, manual input errors or unforeseen inventory system failures. Under such circumstances, we reserve the right to take corrective actions at any time, even after you have submitted a confirmed order. If the price of a product you ordered is significantly incorrectly marked lower than the actual normal selling price due to an obvious error, we will notify you promptly, explain the situation clearly, and offer you the option to reconfirm the order at the correct price or cancel the related order for a full return of any payment you have made. We will not force you to complete a transaction based on incorrect pricing information. All displayed product prices are denominated in Euros unless otherwise noted, and do not include applicable import duties, customs fees or value-added taxes that may be imposed by your local government for international orders, which shall be borne solely by the recipient as specified in our Shipping Policy.
3. Order Acceptance & Transaction Terms
After you complete the online checkout process on our website and successfully submit your order with confirmed payment, you will receive an automated order confirmation email sent to your registered email address. This automated receipt email only serves to acknowledge that we have received your order request, and does not constitute a formal acceptance of your order by our team. Our formal acceptance of your order will only be confirmed when our warehouse team verifies your payment validity, passes the anti-fraud check, and sends out the ordered product to the shipping address you provided.
We reserve the right to reject any order request for legitimate reasons, including but not limited to scenarios where the ordered product is out of stock, the product listing information has obvious errors, your delivery address is located in a region that we do not support shipping to, or our system identifies that your order may involve fraudulent or unauthorized transaction activities. If we reject your submitted order after your payment has been processed, we will fully refund all the amount you have paid for that order within 3 working days, and notify you with a clear explanation of the situation via your registered email.
You acknowledge and agree that you are legally obligated to make full payment for all products you purchase on our platform at the moment you submit the order. All transactions are processed through PCI DSS certified third-party payment service providers, and we do not store your complete sensitive payment card information on our local servers in line with global financial data security standards.
4. User Accepted Conduct
When you access and use our www.sterenelectronics.com platform, you agree that you will not conduct any of the following prohibited activities:
- Violating any applicable local, national or international laws, regulations or ordinances that are in force in your residential jurisdiction or in Mexico, where our company is registered.
- Infringing upon the intellectual property rights, privacy rights, publicity rights or other legitimate legal rights of our company, our brand partners, other platform users or any third party entities.
- Uploading, posting, transmitting or distributing any malicious code, virus, harmful software, spam information, fraudulent content or illegal unauthorized materials through our website system.
- Carrying out any unauthorized data scraping, automated access, robot crawling or other activities that may impose excessive load on our website server infrastructure, interfere with the normal operation of our platform, or disrupt the normal browsing experience of other users.
- Submitting false order information, making false malicious claims about our products or services, or abusing our return and refund policy to request standalone pure refund without returning the purchased physical products, which is explicitly prohibited according to our published Refund and Returns Policy.
- Impersonating any other person, entity or our company staff member, or falsifying your identity information to mislead others about the origin of any content you submit on our platform.
- Using any content, product image, design element, trademark or logo owned by Electrónica Steren S.A. de C.V. for commercial reproduction, distribution or public display activities without our explicit written prior approval.
If we confirm that you have violated any of the above prohibited conduct clauses, we reserve the right to immediately suspend or permanently terminate your user account, restrict your access to part or all functions of our website, and take corresponding legal actions to pursue compensation for all losses we incurred caused by your improper activities.
5. Intellectual Property Rights Statement
All content published on www.sterenelectronics.com, including but not limited to all product images, design drawings, text descriptions, brand logos, website interface layouts, webpage source codes, audio and video materials, testimonials content, and all related intellectual property works, are the exclusive property of Electrónica Steren S.A. de C.V. or our authorized content licensors, and are protected by applicable copyright, trademark, patent and other intellectual property laws across the world.
You are only granted a limited, non-exclusive, non-transferable personal right to access and browse our website for the sole purpose of using our e-commerce shopping services for personal, non-commercial use. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any of our platform content for any commercial or public use without obtaining our prior explicit written permission. You also agree not to remove, alter or obscure any copyright notice, trademark mark or other proprietary rights notice attached to any content you access on our website. The “Steren” brand name, all related word marks, graphic logos and product series names are all registered trademarks owned by Electrónica Steren S.A. de C.V., and no use of these marks is allowed without our formal written authorization.
6. Third Party Links & External Content
Our website may occasionally contain hyperlinks that direct you to third-party operated external websites, including links to our authorized payment processing partners, official social media platform pages, recommended logistics service provider portals or other related external content resources. These third-party websites are not operated, controlled or managed by our team, and we do not assume any responsibility or liability for the accuracy, completeness, content validity, privacy protection level or service quality of these external third-party platforms.
The inclusion of any third-party link on our website does not constitute any form of endorsement, affiliation or approval of that external website by Electrónica Steren S.A. de C.V. You acknowledge and agree that your access and use of any third-party linked website is entirely at your own risk, and you shall be responsible for reviewing and complying with the respective terms of service and privacy policy of those external platforms before you conduct any activities on them. We will not be held liable for any loss or damage caused by your trust in content, products or services provided by these unaffiliated third parties.
7. Disclaimer of Warranties
Our platform and all services, products and related content provided on www.sterenelectronics.com are delivered to you on an “as is” and “as available” basis, without any explicit or implied warranties that are not clearly stated in these Terms of Service. Electrónica Steren S.A. de C.V. expressly disclaims all other warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights to the fullest extent permitted by applicable laws.
We do not guarantee that our website services will be uninterrupted, completely error-free, fully secure, or that any defects existing on our platform will be 100% corrected immediately. We do not make any warranty that the results you may obtain from using our products or services will fully meet your specific personal expectations, beyond the product performance parameters clearly marked in the official product description page. All our desktop aroma lamps are strictly tested for zero-noise operation and soft eye-friendly warm glow, and we handpick all-natural, non-irritating fragrance formulas to keep your workspace fresh, but individual user experience may vary based on different usage habits, environmental conditions and personal sensory preferences.
8. Limitation of Liability
Under no circumstances shall Electrónica Steren S.A. de C.V., our directors, employees, partners, agents or affiliated organizations be held liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, loss of data, loss of business reputation, interruption of business activities, or any other intangible losses that arise from your access to or use of our website services, your purchase of our products, or any other related activities connected to these Terms of Service.
The total aggregate maximum liability amount of our company for any and all claims related to our platform services or products, regardless of the legal theory of the claim, shall not exceed the total amount of money you have actually paid to us for the specific order that gives rise to the corresponding claim event. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so part of the above limitation clauses may not apply to you in full according to the local regulations in your residential area.
9. Policy Modifications & Amendment Rights
We reserve the full right to update, modify, adjust or amend any clause included in these Terms of Service at any time at our sole discretion, to reflect changes in our business operation practices, new product feature launches, updated legal regulatory requirements or reasonable business demand adjustments. When we make material changes to these terms, we will post the revised updated version on this dedicated Terms of Service page on our website, update the “Effective Date” mark at the top of the document, and send you a prominent notification via your registered account email to inform you of the upcoming changes.
Your continued access to our website, browsing of product content, or submission of new orders after the effective date of the revised Terms of Service will be deemed as your full acceptance and agreement to all the modified clauses. If you do not agree with the updated revised terms, you shall stop using our platform services immediately, and you are entitled to contact our support team to apply for closing your user account permanently.
10. Governing Law & Dispute Resolution
These Terms of Service shall be governed, interpreted and enforced in accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to these Terms of Service, the breach, termination or validity of these clauses, or your use of our website and products, shall first be resolved through friendly negotiation between you and our company.
If the dispute cannot be resolved amicably within 30 working days after one party notifies the other party of the dispute, both parties agree that the exclusive jurisdiction for all related proceedings shall be vested in the competent courts located in Mexico City, Mexico. You expressly agree to submit to the personal jurisdiction of these local courts, and waive any objection to the convenience of the forum or the location of such proceedings.
11. Contact Information
If you have any questions, suggestions, or complaints about any clause included in these Terms of Service, or if you need to send formal legal notices to our company, you can reach our authorized team through the following official contact channels:
- Company Name: Electrónica Steren S.A. de C.V.
- Official Website: www.sterenelectronics.com
- Contact Email: kexino@sterenelectronics.com
- Physical Address: Biólogo Maximino Martínez No. 3408, Col. San Salvador Xochimanca, Azcapotzalco, C.P. 02870, Ciudad de México, México
- Contact Phone: +52 (55) 5354 2200