Electrónica Steren

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Privacy Policy

‌Effective Date: August 29, 2026‌

This Privacy Policy is issued by Electrónica Steren S.A. de C.V. (“we”, “us”, or “our”), the operator of the e-commerce website www.sterenelectronics.com. We are committed to protecting the personal data and privacy rights of every user who visits our website, browses our products, creates an account, or completes a purchase of our desktop aromatherapy lamps, essential oil diffusers, flameless LED candle lights, and other related home fragrance products. This policy outlines clearly how we collect, use, store, protect, and share your personal information, as well as all your rights related to your data, to help you understand our data processing practices fully before you interact with our platform.

1. Information We Collect From You

We only collect necessary categories of personal information that help us deliver a smooth, secure, and personalized shopping experience, including:

  • ‌Account and Identity Information‌: When you create an account on our website, we collect your full name, email address, contact phone number, and password you set for your account. If you choose to subscribe to our newsletter for updates on new arrivals, shop deals, and product launch announcements, we will also store your submitted email address voluntarily.
  • ‌Order and Transaction Information‌: When you place an order on our site, we collect your complete shipping address, billing address, selected payment method, and transaction confirmation details. We do not store complete payment card information on our local servers; all payment processing is handled through PCI DSS certified third-party payment providers to guarantee the security of your financial data.
  • ‌Website Usage Information‌: We automatically collect non-identifiable browsing data when you access www.sterenelectronics.com, including your IP address, browser type, device model, pages you viewed, time spent on our product pages, search keywords you entered on our platform, and click stream paths. This data helps us optimize our website loading speed, adjust product display logic, and resolve technical bugs faster.
  • ‌Voluntarily Submitted Information‌: If you contact our customer support team, leave product testimonials, send us inquiries via our contact form, or email us at kexino@sterenelectronics.com, we will retain the content of your messages, your attached contact details, and any additional information you share with us to respond to your requests timely.

2. How We Use Your Collected Information

All your personal data is processed for legitimate, clearly stated purposes, and we will never use your information for any activities not specified in this policy without your separate explicit consent:

  • To fulfill and process your orders: We use your shipping address and contact information to arrange product delivery, send you order confirmation notifications, update you on logistics status, and handle post-purchase services including warranty claims, return requests, and after-sales support. For all our products that come with a 12-month official warranty, your order information helps us verify your purchase eligibility quickly when you submit a service request.
  • To optimize your shopping experience: We use your browsing preference data to recommend tailored product selections, such as our bestselling quiet desktop diffusers, flameless LED candle collections, and limited-time deal campaigns that match your interest in home fragrance and desk relaxation products. We also use this data to adjust our website layout to make it easier for you to find our new arrivals of sleek, quiet-running desktop scent lamps.
  • To send necessary service notifications: We will send you alerts about order updates, security changes to your account, product recall notices if any, and responses to your support tickets. For non-essential marketing communications such as new product launch events and exclusive discount offers, we will only send you these messages after you opt in, and you can unsubscribe from marketing emails at any time with one click.
  • To ensure website and transaction security: We process your identity data and browsing information to prevent unauthorized account access, fraudulent transaction activities, malicious scraping attacks, and other illegal behaviors that may threaten the security of our platform and our 54k+ happy clients.
  • To improve our product and service quality: We analyze aggregated anonymized user data to understand market preferences, adjust our product inventory, develop new features for our diffuser product lines, and improve our customer service response efficiency. We also reference user feedback shared through our testimonials section to refine our compact desk-focused design, non-intrusive soft glow settings, and consistent aroma quality standards that are core to our brand values.

3. Sharing Of Your Personal Information

We will never sell, rent, or lease your personal identifiable information to any third parties for their own marketing purposes without your explicit separate consent. We only share your necessary information with trusted third parties under the following limited circumstances:

  • ‌Authorized Service Providers‌: We share necessary data with strictly vetted third-party service vendors who assist us in operating our e-commerce platform, fulfilling orders, and delivering services. These vendors include payment processing partners, logistics and shipping companies, cloud hosting service providers, email delivery platforms, and technical support teams. All these third parties are bound by strict data protection agreements that require them to keep your information confidential, use it solely for the tasks assigned by us, and comply with all applicable local data protection regulations.
  • ‌Legal Compliance Requirements‌: We may disclose your personal information if we are required to do so by applicable laws, court orders, or valid government regulatory requests from competent authorities in Mexico or other jurisdictions where our services are delivered. We will only release the minimum required scope of information as requested, and verify the legitimacy of all such disclosure demands to the fullest extent permitted by law.
  • ‌Business Transaction Scenarios‌: In the event of a merger, acquisition, asset sale, or full or partial transfer of our business operation, your stored personal information will be transferred to the succeeding business entity, which will continue to be bound by the terms of this Privacy Policy, unless otherwise notified to you for new consent requests.

4. Data Storage And Security Protection

All your personal information is stored on encrypted, secured servers hosted in compliant data centers located within Mexico, in line with the Mexican Federal Law for the Protection of Personal Data Held by Private Parties. We implement multi-layered technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

  • All data transmitted between your browser and our www.sterenelectronics.com website is encrypted via industry-standard TLS 1.3 protocol, ensuring no third party can intercept your sensitive information during transmission.
  • Our internal systems adopt role-based access control, meaning only a very limited number of authorized employees who need to process your data for order fulfillment or support tasks have access to your personal information, and all access logs are recorded and audited on a regular monthly basis.
  • We conduct regular security vulnerability scans, system updates, and penetration testing for our platform, and maintain a real-time backup mechanism for user data to prevent accidental data loss. We have 6+ years of industry experience in operating our home fragrance e-commerce platform, and we have never suffered a large-scale data breach that compromises our users’ personal information.

However, please note that no data transmission or storage method on the internet is 100% secure, and we cannot guarantee absolute, impenetrable security of your information under all circumstances. If any personal data security incident that may harm your rights occurs, we will notify you and the corresponding regulatory authority in accordance with legal requirements as soon as possible.

5. Your Rights Over Your Personal Data

In accordance with applicable data protection regulations, you have full ownership and control over your personal information stored on our platform, including the following rights that you can exercise at any time free of charge:

  • ‌Right of Access‌: You can log into your account on our website at any time to view all your stored personal information, including your historical order records, saved shipping addresses, and account profile details. If you need a complete copy of all your personal data we hold, you can send us a request to our contact email kexino@sterenelectronics.com, and we will deliver the data to you within 15 working days after verifying your identity.
  • ‌Right of Rectification‌: If you find that any of your personal information stored on our platform is incorrect or incomplete, you can edit and update the information directly in your account settings page, or contact our customer support team to help you correct the inaccurate data promptly.
  • ‌Right to Erasure‌: You can submit a request to delete all your personal information stored on our platform at any time. We will process your request within 30 working days after identity verification, except for the information we are legally obliged to retain for tax, accounting, or legal dispute resolution purposes.
  • ‌Right to Restrict Processing‌: You have the right to request us to suspend the processing of your personal information under specific circumstances, for example when you dispute the accuracy of your data, or when you believe our processing activities are no longer legitimate.
  • ‌Right to Data Portability‌: You can request us to export your personal data that you have provided to us, in a structured, commonly used machine-readable format, so that you can transfer the data to other service providers conveniently.
  • ‌Right to Opt Out of Marketing‌: You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link at the bottom of every marketing email we send, or send us a notification to opt out of all non-essential marketing communications, and we will process your request within 3 working days.

If you want to exercise any of the above rights, you can contact us via our email kexino@sterenelectronics.com, and we will never set up discriminatory barriers or charge any unreasonable fees for processing your legitimate rights requests.

6. Children’s Privacy Protection

Our e-commerce website and products are designed and intended for use by adults aged 18 and above. We do not intentionally collect any personal identifiable information from children under the age of 13. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will immediately delete the corresponding information from our servers. If you believe we may hold any information from a child, please contact us immediately so we can resolve the issue without delay.

7. Third-Party Links

Our website may contain links to third-party websites, such as links to our payment partners, social media platform pages, or other content resources that we recommend. Please note that these third-party websites operate their own independent privacy policies, and we do not take any responsibility or liability for the data collection and processing practices of these external sites. We recommend that you read the privacy policy of every third-party website you visit before submitting any personal information to them.

8. Cookie And Tracking Technology Usage

We use cookies and similar tracking technologies on www.sterenelectronics.com to improve your browsing experience:

  • ‌Necessary Cookies‌: These cookies are essential for the basic function of our website, such as keeping you logged into your account, retaining the products you added to your cart, and making sure the checkout process works properly. You cannot disable these necessary cookies if you want to use the core shopping functions of our website.
  • ‌Functional Cookies‌: These cookies remember your preference settings, such as your selected language, your saved shipping address, so that you do not need to re-enter these information every time you visit our website.
  • ‌Analytics Cookies‌: These cookies help us collect anonymized website usage data to understand how users interact with our product pages, so we can optimize our website structure and improve user experience.

You can manage or disable non-essential cookies through your own browser settings at any time, but please note that disabling certain cookies may cause some non-core functions of our website to not work as expected.

9. Updates To This Privacy Policy

We may update and modify this Privacy Policy periodically to reflect changes in our business operation practices, new product features, or updates to applicable legal regulatory requirements. When we make material changes to this policy, we will prominently post the updated version on this page, adjust the “Effective Date” mark at the top of the policy, and send you a notification via email if we have your contact information. Your continued use of our website and purchase of our products after the updated policy takes effect will be regarded as your acknowledgment and acceptance of the revised terms.

10. Contact Information

If you have any questions, comments, or complaints about this Privacy Policy, or if you want to exercise any of your data rights as specified in this document, you can contact us through the following channels:

  • Company Name: Electrónica Steren S.A. de C.V.
  • Official Website: www.sterenelectronics.com
  • Contact Email: kexino@sterenelectronics.com
  • Physical Address: Biólogo Maximino Martínez No. 3408, Col. San Salvador Xochimanca, Azcapotzalco, C.P. 02870, Ciudad de México, México
  • Contact Phone: +52 (55) 5354 2200